A team member requests cover
Shift, department and property go on the board in one step.
Guest service doesn't notice the gap.
Swap gives hotels, resorts and recreation teams one coverage board across departments, with the department manager approving every change.
Free forever
A front-desk overnight opens up on a sold-out weekend. The shift goes to the team members trained for the desk at that property — not to housekeeping, and not to a group chat at midnight.
How Swap works here
Request, cover, approve.
Eligible teammates respond
Only staff trained for that department at that property who aren't already on.
The department manager approves
One approval, and the department and the covering team member both know.
Offering to help is never the same as being assigned. A department manager approves every shift unless you turn on pre-approval yourself.
When properties use it
- Overnight front-desk coverage on sold-out nights
- Housekeeping surges around checkout peaks
- Seasonal resort staffing and recreation programs
- Banquet and event shifts added at short notice
- Cross-department coverage where staff are trained for both
Who's eligible to cover
You set the rules. A request never reaches someone who shouldn't take it.
- Trained for the department — front desk, housekeeping, F&B, recreation
- Assigned to that property
- Not already scheduled in that window
- Cross-department coverage only where you've approved it
What changes for your property
Departments stop calling each other
One board per property instead of four managers working four phone lists.
Guest-facing roles stay staffed
Coverage is found before the shift starts, which is what the guest experiences.
Managers keep control across departments
Cross-department cover only happens where you've allowed it and a manager approves it.
One audit trail for the property
Every request and approval logged, across every department.
Free for your whole team
Free forever
Unlimited team members, at every location.
- Shift coverage requests from any team member
- In-app and email notifications to eligible teammates
- Manager approval before a shift changes hands
- Eligibility rules by role, location and training
- Full history and audit trail of every coverage decision
- Basic coverage reporting
Nothing to trial and no billing to switch on — Swap coverage is simply free.
Swap core is free forever. No per-location plan and no per-employee fee.
Text notifications are optional and run on LedBy's existing consent and Pro Credit system. In-app and email notifications are free.
Running a group or a region? Swap is free across all of your locations.
No public profiles. Workforce team members are not listed in LedBy's instructor directory.
Hospitality, answered
- What does Swap cost for a property?
- Swap is free forever, with unlimited team members at every property.
- Can we run several departments on one property?
- Yes. Departments are eligibility rules on one property board, so a shift only reaches trained staff.
- Do team members appear on LedBy publicly?
- No. Hospitality teams are outside the LedBy instructor directory.
- We're a group of properties. What then?
- Swap is free across every property in the group.
Swap runs other teams too
Restaurants & food service
Restaurants, cafés, bars and food-service teams.
Retail teams
Stores and multi-location retail teams.
See every industry Swap covers or go back to the Swap overview.