A team member requests cover
They post the shift with the role and the store in one step.
Open shifts covered before the doors open.
Swap gives store teams one place to hand off a shift to someone trained for it, with the manager approving every change.
Free forever
Saturday opening shift, and your keyholder is out. The shift goes on the board and only the other keyholders at that store see it — not the whole staff group chat.
How Swap works here
Request, cover, approve.
Eligible teammates respond
Only staff trained for the role at that store, and not already scheduled.
The store manager approves
One tap and the shift is reassigned, logged and visible to the team.
Offering to help is never the same as being assigned. A store manager approves every shift unless you turn on pre-approval yourself.
When stores use it
- Opening and closing shifts that need a keyholder
- Peak season and sale weekends
- Coverage shared between nearby stores in the same district
- Stockroom and register roles that need specific training
- Managing overtime before it happens rather than at payroll
Who's eligible to cover
You set the rules. A request never reaches someone who shouldn't take it.
- Trained for the role — register, floor, stockroom, keyholder
- Assigned to that store, or to a store you allow to share coverage
- Not already scheduled in that window
- Manager-only roles restricted to managers
What changes for your store
Coverage found before the shift, not during it
The people who can actually work it are asked immediately.
Keyholder rules hold
A shift that needs a keyholder is only offered to keyholders.
District-level visibility
Share coverage between nearby stores when you allow it, and see it in one place.
Clean records for payroll
Every swap has a timestamped request, offer and approval.
Free for your whole team
Free forever
Unlimited team members, at every location.
- Shift coverage requests from any team member
- In-app and email notifications to eligible teammates
- Manager approval before a shift changes hands
- Eligibility rules by role, location and training
- Full history and audit trail of every coverage decision
- Basic coverage reporting
Nothing to trial and no billing to switch on — Swap coverage is simply free.
Swap core is free forever. No per-location plan and no per-employee fee.
Text notifications are optional and run on LedBy's existing consent and Pro Credit system. In-app and email notifications are free.
Running a group or a region? Swap is free across all of your locations.
No public profiles. Workforce team members are not listed in LedBy's instructor directory.
Retail, answered
- What does Swap cost for a store?
- Swap is free forever, with unlimited team members at every store.
- Can staff cover at a different store?
- Only if you allow it. Coverage is scoped to a store by default and can be widened across a district.
- Are retail employees listed on LedBy?
- No. Workforce teams stay outside the LedBy instructor directory entirely.
- Is there a per-employee fee?
- No. Swap is free, with unlimited team members at every location.