A team member requests cover
They post the shift with the role and the time from their phone.
Shift swaps that end in an answer, not a group chat.
Swap gives your restaurant one place to post an open shift, let eligible staff pick it up, and keep the manager's approval in the loop.
Free forever
Friday, 3pm, and a server can't make the dinner shift. Instead of a manager texting the schedule around, the shift goes on the board and the servers who are trained on that station and not already on can take it.
How Swap works here
Request, cover, approve.
Eligible teammates respond
Only staff trained for that role, at that location, who aren't already scheduled.
A manager approves
One tap confirms who's working, and the schedule and the team update together.
Offering to help is never the same as being assigned. A manager approves every shift unless you turn on pre-approval yourself.
When locations use it
- Friday and Saturday dinner call-outs
- Doubles nobody wants to give away by text at 2am
- Bar shifts that need someone actually trained on the bar
- Holiday coverage across a whole roster
- Overtime control — the manager sees who's already close
Who's eligible to cover
You set the rules. A request never reaches someone who shouldn't take it.
- Trained for the role — server, bar, line, host, expo
- Assigned to that location
- Not already scheduled in that window
- Any certification the role requires, such as an alcohol service card
What changes for your location
The manager stops being the switchboard
Shifts get covered without a manager personally calling down the roster.
Nobody works a station they aren't trained on
Eligibility rules mean the wrong person never picks up the shift.
Approval stays with the manager
Staff can volunteer. Only a manager makes it real.
A record when it's disputed
Who offered, who approved and when — settled by the log, not by memory.
Free for your whole team
Free forever
Unlimited team members, at every location.
- Shift coverage requests from any team member
- In-app and email notifications to eligible teammates
- Manager approval before a shift changes hands
- Eligibility rules by role, location and training
- Full history and audit trail of every coverage decision
- Basic coverage reporting
Nothing to trial and no billing to switch on — Swap coverage is simply free.
Swap core is free forever. No per-location plan and no per-employee fee.
Text notifications are optional and run on LedBy's existing consent and Pro Credit system. In-app and email notifications are free.
Running a group or a region? Swap is free across all of your locations.
No public profiles. Workforce team members are not listed in LedBy's instructor directory.
Restaurants, answered
- What does Swap cost for a restaurant?
- Swap is free forever, with unlimited team members at every location. There's no per-employee charge.
- Do my staff need a public profile?
- No. Workforce teams are not part of the LedBy instructor directory. Your team members are not listed publicly anywhere.
- Do people get texted about open shifts?
- In-app and email notifications are the core path. Text messaging is optional, requires consent, and runs on LedBy's existing credit system.
- We have several locations. Does it cover all of them?
- Yes. Swap is free across every location in your group.
Swap runs other teams too
Retail teams
Stores and multi-location retail teams.
Hotels & hospitality
Hotels, resorts, recreation facilities and guest-service teams.
See every industry Swap covers or go back to the Swap overview.