Refund Policy

30-day money-back guarantee

LedBy (operated by 1Schedule Holdings, Inc.) offers a 30-day money-back guarantee on Pro Credit pack purchases. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date and we will return the amount you paid to your original payment method.

Premium app unlocks

Premium apps are 100 Pro Credits for 30 days, per app, per instructor or studio location — or free when you unlock them with LedBy Points. Swap is free forever, and the LedBy core costs nothing. An unlock lasts 30 days and never renews automatically, so there is nothing to cancel and no renewal to refund: when the 30 days end, the app simply locks again until you choose to re-unlock it. The Pro Credits spent on an unlock follow the pack refund rules below.

One-time Pro Credits packs

Pro Credits are the professional sending capacity instructors and studios buy for email and text. A pack adds durable sending capacity: 200 Pro Credits for $10, 500 for $20, or 1,500 for $50. An unused pack can be refunded in full within 30 days of purchase. Once messages have been sent against a pack, the used portion is not refundable, because we have already paid our delivery providers for it. If a pack is refunded or charged back, the remaining balance stops counting straight away. Purchased pack credits otherwise never expire.

Credits (student wallet)

Credits are the student-facing offering credits used to access eligible classes and offerings. They are a different thing from Pro Credits and are not sold everywhere yet; where buying Credits is not enabled, no purchase is taken. Where Credits are sold, unused Credits can be refunded to the original payment method within 30 days of purchase, and Credits already redeemed for an offering follow the cancellation terms of that offering — if an offering is cancelled by the instructor or studio, the Credits held for it are returned to your balance in full. Credits given to you for free as a promotion have no cash value and are not refundable.

Points

Points are earned, not bought. They are not money, have no cash value, and there is nothing to refund. Unlocking something with Points costs no money, so a Points unlock is outside this policy.

SMS activation fee

Enabling text messaging on your own dedicated local phone number carries a one-time $99 SMS activation fee, currently waived during our private beta. The fee pays for carrier brand and campaign registration, which is performed by our provider and by the mobile carriers. Approval is their decision, not ours, and paying the fee never guarantees that a provider or carrier will approve your registration.

If the fee is charged, refund eligibility is reviewed based on whether third-party registration or provisioning costs or work have already been incurred on your behalf. We do not promise an automatic refund of this fee. We will tell you plainly what was already spent or submitted in your case rather than leaving you to guess.

Legacy Campaigns beta deposit (closed)

Earlier in our beta we took a refundable $10 deposit to reserve a place on the Campaigns waitlist. That waitlist is closed and the deposit is no longer offered or sold anywhere on LedBy. If you paid one, it remains fully refundable at any time on request with no time limit, or we will credit it in full against a Campaigns subscription — whichever you prefer. You can request it yourself from Plans in your dashboard, or email us and we will settle it either way.

How to request a refund

LedBy software purchases are sold by 1Schedule Holdings, Inc. and processed by Stripe. Bookings for classes, events and sessions are refunded by the instructor or studio who hosted them. You can request a refund in any of these ways:

• Reply to the Stripe receipt emailed to you at the time of purchase, or forward it to us with what you would like refunded.
• For a usage pack, use "Request refund" next to the purchase in your LedBy dashboard under Plans.
• Email hello@getledby.com and we will arrange it for you.

Refunds are returned to the original payment method. Depending on your bank or card issuer, the money can take a few business days to appear after it has been processed.

Questions

Email hello@getledby.com. See also our Terms of Service and Privacy Policy, and our Messaging Policy. Payments are processed by Stripe.